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Technical Support

You can reach technical support via the following email address: support@aroundtherings.com

When contacting technical support, please as much detail as possible about your problem so we can investigate. Below are some common issues that may be resolved by following the solutions provided below.

COMMON ISSUES: click on the issue to jump to that solution

1. Signing up/Renewing online in the Subscribe Tab
2. Unable to login to website
3. Safari does not remember login
4. How to change your eAlert Settings
5. CORP Accounts - Manage Subscriptions - how to add/edit/remove user subscribers from your account


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1. PROBLEM: Signing up/Renewing online in the Subscribe tab

Some users have experienced problems signing up or renewing their account online. In most cases, subscribers are using Microsoft Internet Explorer 8 or 9. Neither of these versions of MS Internet Explorer are supported by Microsoft and are not compatible with the system.

To resolve this, you need to...

1. Upgrade to Internet Explorer 10 or 11 (upgrade OS to Windows 7 or 8)
2. Use Chrome or Firefox for browsing (mark one as default browser)

If you are using XP and want to continue using it, go with option #2. Microsoft dropped support for XP in April 2014.

Here's more info on this...

http://googlesystem.blogspot.com/2013/11/google-drops-support-for-ie9.html

http://windows.microsoft.com/en-us/windows/end-support-help

If you are not using MS IE 8 or 9 and are still having trouble, you can contact support@aroundtherings.com directly.

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2. PROBLEM: Unable to login to the website

In most cases, subscribers are using Internet Explorer 8 or 9 to try and login. Neither are supported by Microsoft. To resolve this issue...

1. Upgrade to Internet Explorer 10 or 11 (upgrade OS to Windows 7 or 8)
2. Use Chrome or Firefox for browsing (mark one as default browser)

If you are using XP and want to continue using it, go with option #2. Microsoft dropped support for XP in April 2014.

Here's more info on this...

http://googlesystem.blogspot.com/2013/11/google-drops-support-for-ie9.html

http://windows.microsoft.com/en-us/windows/end-support-help

If you are not using MS IE 8 or 9 and are still having trouble, you can contact support@aroundtherings.com directly.

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3. PROBLEM: Safari does not remember the login

If you are using the Safari browser and it does not keep your login information, you may have "Private Browsing" turned on. This affects any website that requires a login - not just AroundTheRings.com. You will also need to make sure that you have "Autofill" turned on.

1. Private Browsing - some users may have private browsing turned on. Private browsing does not save your login info and erases it every time you close Safari. To disable, you can follow the screenshots attached...

a) Open Safari - and click on the icon that looks like a double window (red arrow points to this in the screenshot)

b) If you see "Private" surrounded in a white box, that means that it's on. Click on it to deselect


c) This is what it looks like deselected

2. Autofill safari - make sure you have autofill on. When you open a link and it opens safari - click in the box for you to put up your email, at the bottom of the screen it says "Autofill" (view screenshot below).

When you click on "Autofill Password" it will autofill the email & password - we recommend you also click on "remember login", then "sign in". If you close Safari, with PrivateBrowsing off it should keep your login when you click on a eAlert link in the email.


Here's a video that also explains it: https://www.youtube.com/watch?v=ftkFFb0rlTs&feature=youtu.be

The information is for iPad but is similar with the iPhone. The video explains via iPhone.

Thread with the Safari login issue: https://discussions.apple.com/thread/4745183?tstart=0

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4. PROBLEM: How to change your eAlert settings

Some users do not know how to change the eAlert settings that go to your email. To change what eAlerts you want sent to your email, just follow these steps.

1. Login to AroundTheRings.com
2. Click on "My Account" in the menu bar
3. Under Newsletter Settings select or deselect what eAlerts you want sent to your email
4. Click "Save Settings" and the changes will take affect

 
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5. CORP Accounts - Manage Subscriptions - how to add/edit/remove user subscribers from your account

Each CORP account has an "Admin" that can login to the website and add/edit/remove their user subscribers from their account. To do this, follow these steps...

1. Login to AroundTheRings.com as the "Admin" 
2. Click on "My Account" in the menu bar
3. Click "Manage Subscriptions"
4. Add/Edit/Remove any subscribers from your account

* One admin per CORP account - if you are unsure who the admin is for your account, login and click on "My Account" - the admin contact information will be found next to the expiration date.

 
 
Once you are in the "Admin" area of the CORP account you can Add/Edit/Remove users in your subscription. Each section is explained below - following the numbers next to each section.

1. First Name of the Member
2. Last Name of the Member
3. Email used by the Member for login
4. Edit button to edit the Members account information - Name, Address, Password, etc...
5. Delete button to delete the Member from the account - this is permanent!
6. Add a new Member to your account

 
 
If you Add or Edit a users account - the editable information will appear below the current users in the account. You can update their information and password in this area. If you area editing an existing Member, you can reset their password



Click "Update"
 and your changes will be saved.

If you have any questions or issues with your account, you can reach subscriptions@aroundtherings.com for subscriptions, and support@aroundtherings.com for any tech support questions.

 
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